A new Pew Research poll shows that while 49 percent of Americans use AI chatbots regularly, 63 percent believe the technology is advancing too quickly for society to safely manage. This concern has grown significantly since 2024, when only 33 percent of Americans reported using chatbots at all.

The gap between adoption and comfort reveals a critical perception problem: AI is becoming mainstream faster than people feel prepared to understand or handle. ChatGPT remains the most widely used AI tool, but the broader population is increasingly anxious about the pace and implications of AI development.

What This Means for Your Business

Companies deploying AI to customer-facing applications should invest in clear communication about how AI is being used and what safeguards are in place. Public skepticism about AI development could translate into regulatory backlash or customer resistance. Transparent communication about your AI strategy—especially around data privacy and decision-making—can help build trust and differentiate your brand in a market where AI concerns are rising.